Frequently Asked Questions
How long does the assessment take?
Our virtual assessment typically takes around 45 minutes to complete, however, we ask that you allow up to 60 minutes in case of technical issues.
Why do I need to provide a copy of my driver’s licence?
When completing your pre-assessment questionnaire, you’ll be asked you to upload a copy of your driver’s licence for the purposes of verifying your identification at the time of the assessment. If you don’t have a driver’s licence, another form of photographic identification that displays your full name is acceptable.
Why do I need to provide photos of my workspace?
When completing your pre-assessment questionnaire, you’ll be asked you to upload two photos of your workstation. Our assessor will view these images prior to you meeting them online and customise the assessment accordingly, to meet your individual needs.
Why do I need to complete a pre-assessment questionnaire?
The pre-assessment questionnaire helps our assessor to understand your individual needs so they can spend less time asking questions and more time helping you set up your workspace.
My team split their time between home and the office. Does AHO also cater for office-based workers?
Yes. The process and service is the same as our virtual assessment for home workspaces. We fit in with each individual worker’s schedule, assess their workstations via videoconference and provide the same detailed individual reports and access to resources.
If we’ve assessed a worker’s home workspace, we offer a reduced rate if you assessment of their office workstation.
I’m concerned about the cost of ergonomic equipment. What are the typical costs involved?
We aim to mitigate workspace risks with the lowest level of intervention. This means, we’ll make every effort to optimise workstations by making adjustments to existing equipment before we recommend additional ergonomic equipment.
The most commonly recommended items are ergonomic chairs and relatively inexpensive accessories such as adjustable laptop stands, ergonomic mice, footstools and monitor arms. Should such items be deemed necessary for the worker’s individual circumstances, we’ll provide recommendations for you to consider n the worker’s individual report.
What if a worker requires an in-person assessment of their home workspace?
AHO can provide individual, in-person home workspace assessments, depending on the availability of assessors in the worker’s location. Should you be interested in this service, please contact us.
Can AHO help to recommend ergonomic products?
Yes! Choosing the right ergonomic equipment can be confusing. To assist our clients, we’ve drawn on our years of clinical experience to select a range of products that we feel offer the best quality and value for money. We’d be happy to answer any questions you may have and help you make the right choice. Feel free to contact us.
What if I need to reschedule my appointment?
We understand that plans change. Should you need to change your appointment, you can get in touch with us via the contact page of our website. Please note that a late cancellation fee of 50% of the service cost will be charged if less than 24 hours notice is given.
What information will my team receive after their assessments?
Team members will receive a summary of the issues identified and advice provided at the time of the assessment, as well as links to ergonomic resources that they can refer to later when setting up their workstations.
What information is included in the report for individual workers?
We provide employers with a detailed report for each individual worker, including:
Photos of the workstation
Completed WHS & Wellbeing checklist
Relevant medical history
Issues reported by the worker
Summary of potential WHS risks identified
Summary of changes made to workspaces and advice provided to the worker
Recommendations for further ergonomic intervention
What information is included in the executive summary for employers?
We provide employers with a detailed executive summary at the conclusion of our service, including:
Identification of common or recurring WHS risks within your team’s home workspaces.
Identification of risks to your business related to inadequate or inappropriate WHS processes.
Insights into your team’s work practices, commonly reported complaints, injury trends, exercise habits and opinions about working from home.
Recommendations for broader proactive WHS risk mitigation and opportunities for innovation.
Recommendations for ergonomic seating, furniture and accessories.
What videoconferencing platform does AHO use?
Currently we use Zoom for all videoconferencing consultations. We are able to accommodate preferences for alternative platforms if given adequate notice, prior to a consultation.
What are the qualifications of AHO’s assessors?
Our assessors are experienced Occupational Physiotherapists, highly regarded allied health practitioners who specialise in the diagnosis, management and prevention of musculoskeletal injury and accidents in the workplace.